My credit card won't work

There could be a variety of reasons that your credit card isn't processing correctly, starting with an incorrect zip code or CVV number from the back of your card. Please make sure that you're using the most up to date and accurate info to ensure that the processing has the best opportunity to work. 

If you're still having processing issues, it is likely that there is a compatibility issue with your browser and our website. We hate it when this happens but we're, unfortunately, unable to create our site to work with 100% of web browsers -- most of the time the issues are with versions of Internet Explorer. If you have access to another browser (i.e. Firefox, Chrome, Safari), please try that and if you don't, your smart phone should work as well.

If all else fails, open a support ticket or email us at [e-mail] and we'll do our best to help!